Le Labo undertakes to accept and deliver orders within the limit of available stocks.
In case products are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of products, we undertake to give you a refund as quickly as possible.
In confirming your order, you are accepting all of our general conditions of sale.
Delivery times will vary according to the destination and type of delivery. Le Labo cannot be held responsible for any delays in delivery. Delayed delivery cannot give rise to any penalty or indemnity, and cannot be used as reason for canceling the order. Please note that all our packages (except samples orders) to US and Canada are shipped via UPS Ground. For this reason, the delivery may take up to a week. Samples orders are shipped via USPS and the delivery may take up to 8-10 business days.
Because all Le Labo products are personalized with labels that bear the client's name, we cannot accept returns. Products will be replaced at Le Labo's cost (including shipping) should there be quality problems with the product such as pump malfunction etc.
Risks and Warranty
The transfer of risks attached to the products sold by Le Labo shall take place upon handing-over the carrier.
If the products sent do not conform to your order, or should they be defective, they will be replaced. The return costs in this case are payable by us.
An invoice showing a breakdown of your purchases will be included with your order.